Your Privacy Is Our Commitment

xxbet collects various types of information to operate its services smoothly. This information is divided into two main categories — information provided directly by you and information collected automatically.

1.1 Information Provided Directly

When you open an account or use services on xxbet, we collect the following information:

• Full name and date of birth (for identity verification)
• Email address and mobile number
• Payment method details — bKash, Nagad, or Rocket account number
• Identity document details required for age verification (if applicable)
• Login credentials (password stored in encrypted form)

1.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Activity logs and session data on the platform
• User behavioural data collected through cookies and similar technologies

xxbet uses collected information only for specific and legitimate purposes. Our core principle of data use is to use information for limited purposes and with transparency.

Your information is used for the following purposes:

• Account creation, management, and verification
• Processing and verifying financial transactions through bKash, Nagad, and Rocket
• Ensuring platform security and preventing fraud
• Providing customer support — resolving your requests through 24/7 live chat and email support
• Meeting legal obligations and following regulatory guidelines
• Monitoring your account activity under the responsible gaming programme
• Improving platform functionality and analysing user experience
• Sending relevant offers and updates with your consent

xxbet may share information with selected third parties in specific circumstances and under strict confidentiality agreements. However, this is always limited and purpose-driven.

3.1 Cases Where Information Is Shared

• Payment processors: Minimum necessary information is shared to complete transactions through bKash, Nagad, and Rocket.
• Technology providers: With technology partners required to operate the platform, who are bound by strict confidentiality agreements.
• Legal obligations: To the relevant authorities when required by court order or legal accountability.
• Fraud prevention: With security agencies to prevent fraudulent activity.

3.2 What We Do Not Do

• Your information is not sold or rented to advertising networks or data brokers.
• Information is not shared for any marketing purpose without your consent.
• Details of account activity are not disclosed to unrelated third parties.

xxbet uses industry-standard technology and practices to protect your information. Our security infrastructure consists of the following layers:

• SSL/TLS Encryption: Every exchange of information between you and our servers is protected by SSL encryption.
• Password Hashing: Your password is never stored directly — it is transformed through an advanced hashing algorithm.
• Access Control: Only authorised staff can access information needed for specific tasks.
• Regular Security Reviews: Our security systems are regularly tested and updated.
• Firewall & Intrusion Detection: Advanced technology is used to prevent unauthorised access.

Cookies and similar technologies are used on the xxbet website to improve your browsing experience and help the platform function correctly.

5.1 Types of Cookies

• Essential Cookies: These are essential for maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your preferences and language selection.
• Analytics Cookies: Help improve service quality by analysing platform usage.

5.2 Cookie Controls

You can control cookies through your browser settings. Please note that disabling certain cookies may limit some features of the platform.

xxbet retains your information only for as long as it is needed for relevant purposes or to meet legal obligations.

• Active account data: Retained while the account is active.
• Financial transaction records: For the period required by legal obligations.
• Data after account closure: Some data is retained for a limited time for legal requirements, after which it is securely deleted.
• Data for marketing communications: Until you withdraw your consent.

xxbet believes you should have complete control over your own information. To that end, we provide you with the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right of Correction: You may request correction of any errors in your information.
• Right of Deletion: Subject to meeting certain conditions, you may request that your information be deleted.
• Right to Restrict Processing: In some cases, you may ask that the processing of your information be limited.
• Right to Object: You may object to the processing of your information for specific purposes.
• Withdrawal from Marketing: You may opt out of marketing communications at any time.

Contact us to exercise these rights. In some cases, it may not be possible to fully fulfil a request due to legal or contractual reasons.

xxbet's services are for those aged 21 and above only. We do not intentionally collect any personal information from minors.

If we are informed that a minor has opened an account or provided information, we will immediately close that account and delete the associated information.

If you believe someone you know who is a minor has opened an account, please notify our support team.

Some of our third-party service providers may be located in other countries. Where your information is transferred internationally, we ensure that:

• The transferring party is bound by an appropriate data protection agreement.
• Adequate data protection measures are in place in the receiving country or organisation.
• The standard of protection described in this privacy policy is maintained.

xxbet may review and update this privacy policy from time to time. In the event of changes:

• The updated policy will be published on this page and the date will be changed.
• A notification may be sent to the registered email for significant changes.
• Continuing to use the platform after changes are made will be considered your consent to the new policy.

We therefore recommend visiting this page regularly.

While we always make every effort to protect your information, should a data breach occur, xxbet will take the following steps:

• Promptly identify and contain the breach.
• Notify affected users within an appropriate timeframe.
• Investigate the cause of the breach and take the necessary measures to prevent it in future.
• Notify the relevant authorities where applicable.

This privacy policy is governed by applicable law. Any dispute or complaint relating to this policy will first be addressed through xxbet's customer service team.

Users in Bangladesh enjoy rights under their applicable local data protection laws. xxbet is committed to respecting these rights.